Monteray’s new performance management system helps run 8,000 buildings, achieved using Microsoft Access, Cognos Business Intelligence and Simpson Associates.

The task of managing the 8,000 British Telecom (BT) buildings throughout the UK is a huge one. Taking responsibility for every detail, right down to testing fire alarms and making sure all the lifts are working falls to a Bedford-based organisation - Monteray.

However, the process of assessing performance against the service levels required and of calculating any rebates due was extremely complex and took far too long.